The contract that applies to sales made on cronospharma.com
This page contains the general text of the Distance Sales Contract used for orders placed on cronospharma.com. The fields in square brackets (buyer details, products and price) are completed with your details and your cart during checkout; the completed text is presented for your approval on the checkout page before you confirm the order. The text has been prepared in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. This English text is a translation provided for your convenience. In case of any discrepancy, the Turkish version prevails.
SELLER
BUYER (Consumer)
In this contract, "you" refers to the BUYER; "we", "us" and "Cronos Pharma" refer to the SELLER.
The subject of this contract is to set out the rights and obligations of the parties, under the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, in relation to the sale and delivery of the products that you order electronically on the cronospharma.com website and whose characteristics and sale price are stated in Article 3. This contract is drawn up primarily for consumers who buy the products for non-commercial, non-professional purposes. For buyers who request a corporate invoice and do not qualify as consumers, the consumer-specific provisions of Law No. 6502 (including applications to the consumer arbitration committee and the consumer court) do not apply; the withdrawal and return conditions in this text apply to such buyers on a contractual basis in exactly the same way.
The products ordered are food supplements. The main characteristics of the products (ingredients, number of capsules, directions for use and warnings) are given on the relevant product page and on the product packaging.
[The name, quantity, VAT-inclusive unit price and amount of the products ordered, together with the subtotal, the delivery (shipping) charge and the VAT-inclusive total price, are shown in this section during checkout according to your cart.]
All prices are in Turkish lira (TL) and include VAT. No delivery (shipping) charge is collected from you. If a coupon code is applied to the order, the discount is deducted from the product subtotal and shown on a separate line in the order summary; the total price is the amount after the discount. No additional charge is requested from you other than the total price shown in the order summary.
Payments are accepted by credit card or debit card only; payment by bank transfer/EFT is not accepted. Your card details are entered on the bank's secure payment page with 3D Secure verification; they are not requested on cronospharma.com and are not stored by Cronos Pharma. The total price is charged to your card when you approve the payment on the bank's payment page.
Orders are shipped with Yurtiçi Kargo to the delivery address you provide, within the period stated in the order summary and in any case within the statutory maximum of 30 days from the order date. Delivery is made only to addresses in Türkiye. If the product is not delivered within this period, you may terminate the contract; in that case all payments collected, including delivery charges, are refunded to you in a single payment and at no cost within 14 days of the date your termination notice reaches us. If it becomes impossible to fulfil your order, we will notify you in writing or by e-mail within 3 days of learning of this and refund all payments collected within 14 days of that notice at the latest.
Cronos Pharma is responsible for any loss or damage that occurs until the product is delivered to you or to a third party you have designated.
You may withdraw from the contract within 14 days of the delivery of the goods to you or to a third party you have designated, without giving any reason and without paying any penalty. If goods ordered together are delivered separately, the period starts on the day the last item is delivered. It is sufficient to send the withdrawal notice within this period. You may also exercise your right of withdrawal at any time between the confirmation of your order and the delivery of the product.
Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to goods whose protective elements such as packaging, tape, seal or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons. Accordingly:
This exception does not affect your rights regarding defective, damaged or incorrect products.
All payments collected, including delivery charges, are refunded within 14 days of the date your withdrawal notice reaches us, to the card used for the payment, in a single payment and at no cost to you. The time and manner in which the amount appears on your account or card statement depend on your bank; for instalment purchases, your bank may reflect the refund by reducing the remaining instalments or in instalments. You may also withdraw from only part of your order; in that case the price you paid for the returned products is refunded, and if you withdraw from the entire order, the delivery charge is also refunded.
You declare that:
Detailed information on your personal data processed for the purposes of receiving, delivering and invoicing your order and fulfilling legal obligations is provided in the privacy notice on the Personal Data Protection page.
You can send us your complaints and requests using the phone number, e-mail address, KEP address or postal address in Article 1. For complaints and objections, you may apply to the consumer arbitration committee (Tüketici Hakem Heyeti) at your place of residence or where the consumer transaction was made for disputes below the monetary limit announced each year by the Ministry of Trade; applications can also be made via e-Devlet. For disputes above this limit you may file a lawsuit before the consumer court; however, except for the cases listed in the Law, applying to a mediator before filing a lawsuit is mandatory (Article 73/A of Law No. 6502). A lawsuit may also be filed at the consumer court of your place of residence.
This contract is concluded and enters into force when you confirm it electronically on the checkout page and the payment is completed. Confirming the order creates an obligation to pay. A copy of the contract and of the Preliminary Information Form is sent to your e-mail address together with the order confirmation; Cronos Pharma keeps these records for the statutory period. For the detailed return and exchange conditions, please see the Return Policy page.
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